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We
always satisfy our customers.
This is our #1
priority and our team of Certified Technicians work hard to achieve that
goal. As a matter of fact, "AutocheX," which is an
independent firm that performs customer service indexing, shows the
following results of their most recent survey for work performed over
the past 12 months; (all scores range from 1 to 10 with 10 being the
highest). |
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QUALITY OF OUR WORK: While the average score of shops in the Baltimore Metropolitan Area was 9.2, Arbutus Auto Painting and Body
Works scored a 9.7. |
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QUALITY OF SERVICE:
We scored a very respectable 9.9, well above the 9.4 average
for the Baltimore area. |
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ON TIME
DELIVERY: This rates the frequency of delivering a job
on the date it was promised. Once again, we excelled with a 96.7%
on-time delivery compared to the Baltimore area's average of 82.2%.
REFERRAL SCORES: An impressive 100% of the customers surveyed
say they would refer our service to a friend or someone they know. |
customer
satisfaction
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| We are proud of
these scores, but as impressive as they are, we know that every day we
must continue to strive to provide our customers with the best service,
the highest quality of work and on-time delivery. |
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